Most of our embroidery designs are available for immediate download
(Exceptions: If you use money transfer by bank for your transaction, it takes 3-5 days to clear.
Occasionally there will be a special which will require us to manually process the information before downloads are set).
Right after your order is finalized, you will receive an email confirmation (sent to your primary email address recorded
in our store) from us and you can start download your designs.
Make sure you have white-listed our server at queDesign.de to ensure delivery.
If you do not receive this confirmation email within 12 hours after your order, please use "contact us" on this site.
ADDITIONAL DELIVERY OPTIONS
In addition to downloading your files, you can also request a backup CD at checkout (fee applies), with up to 15 collections
on each personalized CD. If you would like this option, use the "way of delivery = sign in letter" of the shopping cart page,
Please allow up to 3-6 weeks for delivery of CDs and shipped goods.
REFUND AND CREDIT POLICIES
Downloadable Products: Due to the electronic nature of our digitized designs and software, refunds are not issued on downloadable
products. However, replacements and credits are gladly issued in the case of corrupt files or if there is a problem from our end.
Shipped software purchases are final. All other problems will be handled on an individual basis.
Shipped Products: If order is cancelled before shipment, there is a 20% reversal charge to reprocess and refund the transaction.
If product purchased is damaged upon receipt, re-shipment will be implemented upon return of damaged goods.
In case of dissatisfaction of a received product that is not damaged, credit of equal value minus 20% restocking fee
will be issued with return of goods in original undamaged condition.
All postage is the responsibility of the purchaser.
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